Customers of an online store leave their feedback in the form of ratings and reviews. These have considerable effects towards the sales of the products on the relevant online store. ADA Digital Shelf monitors and analyses the users’ products’ ratings and reviews in the portfolio.
There are 2 reports provided in the Ratings & Review Overview.
This report shows the overall ratings of the product across the selected platforms. The percentage of all ratings is shown, next to the number of customers who left star ratings in the store.
Customer is Very Satisfied
Customer is Somewhat Satisfied
Customer rating is Neutral
Customer is Somewhat Dissatisfied
Customer is Very Dissatisfied
Product Rating Percentage Computation:
Total N-Star Ratings/Total Ratings = Percentage of N-Star Ratings
This report shows the overview of product reviews across the products. There’s a number for the average number of reviews per product besides total reviews. Like the Product Ratings Overview, the percentage of all reviews are shown next to the number of customers who left reviews in the store.
Percentage of Review Overview
Percentage of >500 Reviews
Number of >500 Reviews / Total SKUs
Percentage of 150-500 Reviews
Number of 150-500 Reviews / Total SKUs
Percentage of 41-150 Reviews
Number of 41-150 Reviews / Total SKUs
Percentage of 0-40 Reviews
Number of 0-40 Reviews / Total SKUs
Included within the Ratings and Review module are more specified insights:
All reports and insights are available for download by clicking the button next to “Learn More”.