Growing Hyper-Local Digital Strategies in Thailand

Re-Shaping the Thai Economy with Localised Data Insights and Analytics in the New Normal

By Suppakit Limboonsong
Country Director, ADA in Thailand

The year 2020 has been far from a smooth ride. As most looked forward to the start of a new decade, already 76% of marketers were fearing the worst – an economic and customer growth slowdown.

When COVID-19 started spreading like wildfire around Southeast Asia, countries took swift action to manage the situation – in particular, the Thai government. To date, Thailand has had only 58 deaths and no local transmissions since May. While the Kingdom has been lauded for successfully containing this health calamity, another crisis has crept up – the pandemic’s economic impact.

Since the pandemic hit in March, 70% of Thailand’s national workforce has seen their average monthly income decline by 47%, and 75% of small tourism-related businesses have had their revenues decline by at least three-quarters.

Fortunately, Thais are resilient people and adept to change in creative ways. We have also evolved well in the digital ecosystem, so businesses and marketers can take comfort that there are ways to still thrive, whilst helping heal the economy by understanding the following:

  1. Who Survived COVID-19?
  2. Accelerated Creative Process
  3. Thailand’s New Economy
  4. Driving Digital Demand

Before we delve further, there is a need to understand how COVID-19 has affected mobility in Thailand. Using data from XACT, our proprietary Data Management Platform (DMP), we built a Crisis Management Dashboard to get down to the granular level of details. We found that despite the first COVID-19 case in the beginning of the year and a looming outbreak, January and February saw fairly normal mobility trends.

Fig. 1 and 1.1: Between January to February 2020, just as the pandemic started, there was normal mobility trend around Thailand, represented by the light green areas.

Crisis management business insights dasboard

Figure 1:

  • Green – Less Movement
  • Red – More Movement
Crisis management business insight dasboard

Figure 1.1:

  • Green – Less Movement
  • Red – More Movement

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Growing Hyper-Local Digital Strategies in Thailand

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Rozy Laxana

Head of Business Insights

Rozy Laxana

With more than 25 years of experience in Consumer Insights, Data Analytics, and Marketing across South Asia and Southeast Asia, Rozy serves as the Regional Practice Head of Business Insights & Analytics. She leads a team of passionate insight experts to provide data-driven solutions and harness positive business outcomes. Her team of data analysts, data scientists, business consultants, and industry experts work closely to collect invaluable data points, build relevant models, and extract the right consumer insights with the aim of driving better decisions in the corporate world.

Deep-diving into customer behaviour, analytics, and consumer insights has resulted in the strengthening of clients’ database via Data Enrichment, streamlining Customer Lifecycle Management (CLM) processes, and delivering Consumer Personas and Next Best Offer Models to trigger usage upliftment.

Previously as the Managing Director of Sri Lanka, she set up the local market operations and led the team of digital experts to deliver comprehensive data-led digital solutions. She has a track record of driving business results and maximizing profitability for over 1000 clients through exceptional digital marketing strategies on multiple platforms.

On a personal note, Rozy is exceptionally passionate about coaching and mentoring, and she looks forward to building the next generation of leaders.

To know about what she does and her plans for Business Insights & Analytics, contact her at rozy.laxana@ada-asia.com.