The 4 Digital Transformation Solutions You Need to Know

Amidst the pandemic, many businesses suffered losses and those who survived relied heavily on online avenues. It is crucial to understand that while digital transformation may have presented itself as a quick solution to a crisis, it is much more than that. Businesses need to ask themselves how can we embrace digitalization to future-proof and move forward in a post-pandemic world?

To explore this question, we draw from a session with Florian Hoppe — Partner & Digital Practise Lead, Bain & Company at ADA’s 2020 Virtual Conference.

  • Localise! Not every recovery trend out of China will be applicable for this region
  • COVID-19 has accelerated digitalisation but that doesn’t mean the challenges faced by the business world have disappeared
  • Given finite resources, these are the four solutions for a resilient future your business needs to focus on

Emerging trends in SEA

In 2020, the executive focus on digital transformation has increased by over 40% as compared to the previous year with a greater focus on cloud solutions, virtual engagement and digital marketing, automation as well as cybersecurity. But what does this mean for Southeast Asia?

Cloud on the rise

Cloud companies are on the rise with growth trends projected across IaaS, PaaS and SaaS in Southeast Asia, according to IDC. The biggest challenge when it comes to implementing cloud in this part of the world will be the conflicting laws and regulations within each country that would make it harder to navigate in comparison to marketing like Europe, China or even the US. Hence there’ll be a distinctive lean towards localised cloud solutions in this part of the world.

Online spend is surging

According to a Bain and Facebook study, it was found that while 47% of consumers decreased offline purchases, 30% increased their online spending. As more consumers shift online, digital marketing is pertinent for reaching target consumers and scaling. The biggest struggle comes from transparency and fraud, while Southeast Asia plays catch up with the rest of the world in standards for digital marketing and the use of data platforms.

Interest in AI & Big Data

Industry stakeholders have started identifying the potential of AI and Big Data. A study by EDBI and Kearney on the state of AI readiness in the region revealed an increasing momentum on the adoption of AI use-cases in various industries. However, adoption is still well below the global average due to a lack of sharp business cases, robust data ecosystems, and talent.

McKinsey AI adoption by sector and country within Southeast Asia
Source: McKinsey

Impact of COVID-19 

Despite making significant strides towards digitalisation over the past few years, many traditional businesses in Southeast Asia still lag behind. Seven out of ten companies risk falling behind due to underdeveloped digitalisation strategies, or weak execution plans according to a study by DBS Bank. Now, business strategies are being led by consumers driving the need for long-term data-driven solutions for operations, automation and supply chain management. It is important to understand the impacts of COVID-19 to be able to lay a solid foundation.

eCommerce here to stay

With an increase of over 100% in eCommerce during COVID, it’s clear there has been a major shift in consumer behaviour. People have switched to online shopping and 76% planning to stay there. The leap to digital for businesses has not been as easy with 40% of consumers still citing ‘issues with delivery’ and a 120% increase in delivery times. This leads us to the next point: automation is a necessi

A graph of ecommerce platforms GMV
Source: Google, Temasek, and Bain & Company

Dire need for automation

During the coronavirus crisis, businesses were suddenly disconnected from their customers and were forced to switch to eCommerce almost overnight. Creating a whole new set of challenges for businesses to tackle in terms of speed and scale which automation can solve. In Southeast Asia, cheap labour cost and antagonistic views towards automation have been barriers to implementation. Businesses often overlook how automation can supplement the existing workforce like how Unilever uses automation to optimise transportation routes in the new world of eCommerce.

Optimising supply chains

Another lesson learnt during COVID-19 was the need to optimize supply chains. During the crisis many businesses have stepped up to fill the gap, L’Oreal started producing hand sanitisers, Lazada started shipping fresh produce, Meenaclick in Bangladesh started helping with the sale of onions. Each has been a testament to how agility and collaboration is key to a strong supply chain.

Building Resilience Post-COVID 

Evolving a business model with clear focus areas, being open to agility and embracing the “new normal” for a resilient future is crucial. At the core of it all lies digital transformation — with ADA, you can take your business to the next level. From marketing solutions to customer acquisition and business insights to reach — leverage technology to build a resilient business.

Agility is the way forward, and digitalisation is the key. Companies that were open to adapting, survived. Chope — they pivoted from booking restaurants to food delivery while ClassPass pivoted from offering gym memberships to home work-out videos.

It is important to understand that — pandemic or no pandemic — your business model must be relevant. And the only way to ensure that is to embrace change and evolve. Like how AirBnB shifted to providing “Experiences” and PETRONAS created new uses for their physical stores. Businesses need to ask themselves: What’s our value proposition? Where are we selling it? Is there a consumer-market fit? Who are we selling to? How do we profit?

This is where integrated data-driven digital approaches can help businesses re-evaluate their core ideas and align operations with market trends and demands. AirAsia used their data to raise a billion dollars for their digital pivot while a Global NGO used data to raise funds during the pandemic. Lastly, secure future-ready digital resources by finding the right partner that aligns with your digital transformation goals.


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Chris Wiseman

Head of Marketing Technology

Head of Marketing Technology, Chris Wiseman

Chris Wiseman

Chris leads Marketing Technology, a team dedicated to helping businesses understand growth opportunities. We start by looking at their current business, customer and technology, from this we look at their full marketing and sales funnel to identify growth strategies. We then work to bring these growth strategies to life and continuously optimize them.

With over 15 year’s experience in digital marketing technology. He previously worked in Sitecore as Head Of Alliances, helping over 200 partners in APAC deliver marketing technology solutions to customers. Before that he worked at Ogilvy where he built a CX/UX division from the ground up working across 12 countries and as a digital consultant to help businesses drive growth covering digital channels, CRM, data, mobile and ecommerce.

In his spare time, he sits on the advisory board for Republic Polytechnic to help groom the next generation of Singapore talent from the School of Arts & Technology.