Data-driven customer engagement solutions

Customer Engagement, Bangladesh​

Breakthrough the clutter and reach your customers in Bangladesh with the latest data-driven and integrated mobile marketing solutions.​​

Our Customer Engagement Solutions helps your brand achieve desired business objectives through a 360-experience to reach your customers, engage with them, and reward them in real time.

Available in the countries below:

Shakil Farhan Mithun​

Director, Customer Engagement & New Products, ADA in Bangladesh

Shakil Farhan, Customer Engagement

Farhan is a well-rounded marketer with over 13 years of experience across FMCG, media, F&B, and telco industry.

Reach more customers

Simplified enrollment​​

Automate campaigns via an application programming interface (API) integration​.

Connect with potential customers instantly​

Advanced segmentation powered by XACT data management platform (DMP).

Elevated read and response rates​

Increase up to 98% SMS open rate and as high as 45% response rates. ​

Efficiently track results​

Reporting analytics tools, which allow you to track open rates, CTRs, offers, and redemptions in real time.

How our solutions can help your business

Bulk SMS Marketing [Application-2-Person (A2P)]​

Create personalised messages to your customers.

Fast delivery, up to 250 transactions per second to your audience.

Generate one-time password (OTP).

Targeted SMS Marketing Campaigns​

Target specific audiences via personas based on our data science capabilities and by location via SMS & MMS channels.

Person-2-Application (P2A) Messaging​

Individuals can easily interact with your business via text messaging, providing a seamless, quick and trusted route for client-business communications.

Leverage on Telco Inventory​​​

Instant rewards.

Drive traffic via location-based advertising.

Display ad placement on top websites and apps.

Higher engagement rate with your customer via unstructured supplementary service data (USSD).

Maximise efficiency with intelligent call routing.

Case Study

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    Speak to our Reach experts about your marketing strategy today.

    Shakil Farhan, Customer Engagement

    Shakil Farhan Mithun

    Farhan is a well-rounded marketer with over 13 years of experience across FMCG, media, F&B, and telco industry.

    He previously led the Business Development and Channel Operations teams in Robi Axiata.

    His startup also received funding from R-venture (Robi Axiata’s incubation platform).

    Previously, Farhan was instrumental in the launch of Peyala (one of the most popular coffee brands in Bangladesh), led the marketing team in Radio Foorti (the largest radio station in Bangladesh), and was also involved in account management, customer acquisition, and consumer engagement at British American Tobacco.

    Farhan has played an instrumental role in achieving commercial success for several businesses throughout his career with leading strong teams for various business verticals.