ADA Customer Engagement Solutions

Customer Engagement

Engage with your customers better by turning customer communications into conversations.

We transform customer experience through SMS, RCS, WCR, IVR, MMS, OBD, WhatsApp, Viber, and more in order to design and deliver highly engaging integrated campaigns utilising telco data. With over 50+ direct operators globally, ADA can help you connect with your customers worldwide.

Customer Engagement At Scale

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Customer Engagement Solutions Experts Specific To Your Market

Januar Wismoyo​

Country Director, Customer Engagement,
ADA in Indonesia​

Shakil Farhan Mithun

Director, Customer Engagement & New Products,
ADA in Bangladesh

Ruzni Izath​​

Director, Customer Engagement & New Products,
ADA in Sri Lanka​

Ready to break through the clutter and reach your customers?

Our Customer Engagement Solutions experts are ready to help your brand achieve desired business objectives through mobile technology.

Dai Yoshizawa

Head of Customer Engagement

Januar Wismoyo, Customer Engagement

Januar Wismoyo

Januar has over 15 years of telco experience in different functions. He started as a network management engineer in Dian Graha Elektrika for Siemens, where he performed statistical network quality analysis for several network rollout in a Telkomsel project. As the Head of Revenue Assurance and Wholesale in XL Axiata, he managed international roaming partnership and intercarrier relations, and pioneered the growth in the A2P business. While in the retail market, he was Head Mass Segment Acquisition of XL products, starter pack, and device bundling.

At ADA in Indonesia, Januar leads the Reach team, bringing value creation of various telco capabilities to benefit users and businesses. An analytics enthusiast, he is focused, and highly motivated to drive results for his clients.

Januar is passionate about growth and believes in collaboration because it helps motivate his people to bring out their best potential. Prior to ADA, he was the Senior Vice President of Revenue Management and Assurance of Indosat Ooredoo. For leisure, he enjoys playing tennis, exploring culinary creations and music-related activities.

Shakil Farhan, Customer Engagement

Shakil Farhan Mithun

Farhan is a well-rounded marketer with over 13 years of experience across FMCG, media, F&B, and telco industry.

He previously led the Business Development and Channel Operations teams in Robi Axiata.

His startup also received funding from R-venture (Robi Axiata’s incubation platform).

Previously, Farhan was instrumental in the launch of Peyala (one of the most popular coffee brands in Bangladesh), led the marketing team in Radio Foorti (the largest radio station in Bangladesh), and was also involved in account management, customer acquisition, and consumer engagement at British American Tobacco.

Farhan has played an instrumental role in achieving commercial success for several businesses throughout his career with leading strong teams for various business verticals.

Dai Yoshizawa

Dai is a digital industry veteran with over 19 years of experience. As Head of Telco Portfolio Business, Dai is in charge of developing telco-based solutions to help businesses bridge the digital gap.

Dai started as a producer of mobile content at Lycos Japan. He then joined Sumitomo Corporation where he has held various positions. These include the role of a Digital Business Consultant for the Japan Travel Bureau and a Venture Capitalist in Silicon Valley where his investment portfolio included data intelligence, video analytics, and other internet startups.

Before joining ADA, he ran the largest online supermarket in Japan and led its global expansion to China, Indonesia and other Asian regions as executive Regional Director.

Dai joins us through our relationship with Sumitomo Corporation as Head of Product and was in charge of whole product management, from development to execution.

On a personal level, Dai loves travelling and has a preference for the outdoors exploring beautiful scenic spots.