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17x Increase in Gross Transaction Value (GTV) | Boost e-Wallet Case Study | Malaysia

Individual Case Study

boost case study ada digital agency

17x Increase in Gross Transaction Value (GTV) | Boost e-Wallet Case Study | Malaysia

A case study on how agile adaptation with data-driven insights helped Boost grow over 400% in a predominantly cash society.

Background

Boost is Malaysia’s first and now largest e-wallet. Established to empower users and small businesses to go cashless. After working with multiple agencies, they had amassed a substantial user base. However, this did not mean the users were long-term and would grow with the brand. This sparked the search for a partner with the same passion and penchant for data analytics.

The ADA difference

Unlike the typical agency-client relationship, ADA and Boost were able to commit to a highly collaborative relationship where both parties were agile in testing out multi-pronged strategies.

Our formula for success was that we had no fixed formula! With Xact – our proprietary data management platform- we increased our segments to 32 and created 7 key personas to target. With a client who is diligent with their own data, the combination of our respective capabilities promises a fruitful future.

Outcome

2.8M

increase in users

17x

increment in Gross Transaction Value (GTV)

8x

lower cost per acquisition compared to the client’s benchmark

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