Top marketing tech trends you should be observing to keep up with the needs and demands of tomorrow’s customers
Every company will fail, the key to prolonging that demise is to avoid looking inwards and to obsess over customers – Jeff Bezos
Consumer behavior in the digital age is constantly changing – from the way consumers shop, compare prices, spend time, consume content, discover new products and more.
It’s important for marketing to observe these trends and adapt to them or they risk not reaching their target customers – almost like showing up to the party 5 minutes too late.
As consumers become increasingly platform agnostic and more marketing channels are being created every day, there will be a growing need for marketers to coordinate marketing activities in a systematic way.
Hence, omnichannel will become more important – not just in helping the client consolidate their efforts – but also in ensuring a seamless consumer journey.
Subsequently, the growth in this area will see omnichannel platforms grow to USD 11.01 billion by 2023.
The rapid proliferation of data will lead to a need for data unification and consolidation into a single view; a way to string all the data together to form a single big picture and help the data make sense for clients.
However, only 47% of marketers say they have a unified view of their customer data. While solutions like Data Management Platforms (DMPs), Customer Data Platforms (CDPs), and even Customer Intelligence Platforms (CIPs) are on the rise, it takes real effort to manage all that data.
What CEOs often underestimate is that real data transformation takes time, but it’s not impossible – take Walmart’s transformation for example.
90% of Southeast Asia connects to the internet via mobile, pushing trends in the region for businesses to look at a 100% mobile-first experience.
Digital natives like Tokopedia and Lazada are excelling in this space by developing in-app games and loyalty systems to engage with customers on more than just a transactional level.
But older giants are not sitting idle, such as McDonald’s digital transformation, which now includes a mobile-first approach coupled with heavy investments in machine learning and AI to enable the shift from the mass serving of fast food to catering a personalised dining experience for customers.
For the first time this year, users will spend more time online than they do in front of TV screens, and by 2020, the average online viewing time in the world will increase to 84 minutes. This means that revenue for Advertising Video On Demand (AVOD) is predicted to double into a USD 47 billion industry over the next five years.
This shift also creates long-overdue tech growth opportunities in areas such as video analytics, digital ADEX, video quality, and streaming speeds. Video analytics alone is predicted to grow to a USD 3 billion dollar business by 2022, bringing with it rapid development of technology in that space. If video analytics can bring Salvador Dali back to life, expect more experiments and forays into this technology.
Voice Search Optimisation (VSO) is expected to command 50% of global search and voice-commerce will represent a USD 40 billion market by 2020.
On the flip side, only 4% of businesses are ready for voice search. This changes the game for all companies on how they sell search-related ads.
Burger King, in line with its troll marketing strategy, created a TV ad that hijacks Google voice search on most devices to get Google to advertise the Whopper for them.
Artificial Intelligence (AI) may seem like new tech but in 2020, AI will turn 65, which means it has a fair bit of time to get machine learning under its belt.
Today, 64% of marketers believe that real-time personalised advertising will become a norm by 2020. This changes the way ads are served and allow businesses to deliver truly personalised experiences without the need for a person on the other end.
An extreme example would be the use of Replika AI that allows you to “recreate” conversations with your loved ones that have passed on, by learning chat behaviours and patterns.
Augmented Reality (AR) and Virtual Reality (VR) technology is estimated to reach a market volume of USD 150 billion by 2020. This changes how clients can deliver product experiences to their customers and how agencies propose campaigns to clients.
An example of AR use in Malaysia was last year’s Maxis Lion Dance campaign that created AR pop-ups on print. Progressing beyond AR and VR is combining the two into holographic technology.
Brands like Hatsune Miku, the holographic Japanese singer, is now valued at USD 80 million after her world tour last year. The future of hologram is bright with China releasing Holobot, a holographic virtual assistant at CES this year.
Although the future of Martech looks bright, it should always be grounded in data. It’s not a one size fits all, and each business needs to adopt only the technology that will help achieve business outcomes and drive real results.
ADA’s difference is that we are always ready to experiment, implement agile adaptation, and we’re not afraid to disrupt.
We help brands test at the speed of light, and with our commitment to business outcomes, we avoid technology for technology’s sake.